• Our Terms & Conditions

Reservations

All reservations must be confirmed in writing. To guarantee the reservation a 25% deposit is required within 10 days of confirmation. The deposit is refundable if the group is cancelled more than 30 days prior to arrival. For bookings made within 10 days of arrival, full payment by bankers draft or credit card is required. Credit card payments carry a 3% processing fee.

Payments

Full payment is required 20 days prior to arrival by bank transfer. The amount payable will be in GB pounds sterling unless otherwise stated.

Cancellations

30 days or more: no cancellation charges
29-15 days: 50% cancellation charge
14-7 days: 75% cancellation charge
Groups cancelled after this period: 100% cancellation charge
Individual reservations cancelled less than 48 hours prior to arrival: 100% cancellation charge
The cancellation policy applies to all group bookings.

We require a rooming list six weeks prior to arrival for groups, to forward to the hotels. The final rooming list must be supplied to us at least two weeks prior to arrival. Small amendments will be acceptable up to 7 days prior to arrival. Any amendments or cancellations made less than 7 days prior to arrival will not be accepted and a cancellation charge may apply.

Liability

All the companies within Europe Incoming Ltd group give notice that all arrangements for transport and conveyance, and for hotel accommodation or for any services, are made by them as agents on express condition that they shall not be liable for any injury, damage, loss, accident or irregularity howsoever caused.

We strongly recommend that all clients take out travel insurance.

Any contract entered into with the Europe Incoming Ltd group of companies will be subject to the law and jurisdiction of England and Wales.

Complaint / Compensation

(a) In case of complaints or problems regarding the services supplied by Europe Incoming, the client should report them immediately to give Europe Incoming the chance to investigate and try to solve them.

(b) If the client fails to follow the procedure mentioned above, your right for compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.

(c) If the complaint is not resolved during the period of the stay, a registered letter should be sent to Europe Incoming within 5 days from the end of the stay.

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